Teaches how to use nonviolent communication to resolve issues in life, work, and family relationships.

" In his book, "Just Listen, " Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book "Talking to Crazy," he brings his communication magic to the most difficult group of all--the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn...

"A guide to handling difficult conversations calmly and gracefully. The author shows readers how to defuse verbal attacks, maintain one's composure in stressful situations, and deal with difficult people without becoming one." --

Provided in a friendly guiding tone, each chapter of The Coward's Guide To Conflict includes real-life examples, in the workplace and at home, along with explanations of the conflict-resolution principles, exercises to coach the conflict avoider, and suggested action steps to take for positive conflict resolution.

"From intimate relationships to global politics, Sarah Schulman observes a continuum: that inflated accusations of harm are used to avoid accountability. Illuminating the difference between Conflict and Abuse, Schulman directly addresses our contemporary culture of scapegoating. This deep, brave, and bold work reveals how punishment replaces personal and collective self-criticism, and shows why difference is so often used to justify cruelty and shunning....

"In the tradition of bestselling explainers like The Tipping Point, the first popular book based on cutting edge science that breaks down the idea of extreme conflict, the kind that paralyzes people and places, and then shows how to escape it"--

"Mean Girls at Work isn't just about surviving difficult situations. It's about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior. . . but don't know it. The authors provide invaluable advice to the more subtle ways of being mean--even if they're not intended. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the...

An angry, destructive tornado picks up an empathetic cow, and when Cow politely asks to be put down, the two enter a conversation that has some unforeseen results.

A psychiatrist and former medical director helps parents rebuild their relationships with their children through four essential areas--trust, shared beliefs, family history and forgiveness--and shows how to overcome generational wounds and create safety and stability.

"Providing a great learning experience for teachers and school administrators as well as government institution staff, this book contains beneficial information about setting up an effective intervention program: el Programa Integral para Mejorar la Convivencia Escolar (PRIMCE), a comprehensive program for improving school life. This new edition of Bullying offers even more easy-to-implement tools for the classroom and during the school day that not...